Delete your SugoGo account

Use this page to request deletion of your SugoGo customer account (com.sugogo.customer) and the personal data we hold about you.

How to request deletion

1. Email us from the address or phone number registered on your SugoGo account.
2. Use the subject line SugoGo account deletion request.
3. Include your registered email and mobile number so we can verify you.
4. We will confirm by email when your request is received and when deletion is complete.

Request account deletion by email

Or write to sugogodelivery@techtideinnovations.com. You can also use our Contact us page.

What we delete

After we verify your identity, we delete or anonymize account data tied to your profile, including where applicable:

• Name, email, and phone number on your customer account
• Saved delivery addresses and saved payment method labels (not full card numbers — checkout is handled by PayMongo)
• Push notification device tokens for your account
• Marketing preferences
• In-app order chat messages linked to your account

What we may keep

Some information may be retained when required to operate the service, meet legal obligations, or resolve disputes, for example:

• Order history (items, amounts, status, timestamps) for accounting, refunds, and fraud prevention
• Payment and payout records related to completed transactions
• Logs needed for security or legal compliance

Retained data is limited to what is necessary and kept only as long as required by law or legitimate business needs.

Processing time

We aim to complete verified deletion requests within 30 days. If you have an active order, we may need to finish or cancel it before closing your account.

Merchant and rider accounts

This page is for customer app accounts. Merchants and riders with partner accounts should email the same address from their registered partner email and note whether the account is merchant or rider.

More information

See our Privacy Policy for full details on how we collect, use, and share data.