Privacy Policy

Last updated: 17 August 2026

This Privacy Policy explains how SugoGo (“we”, “us”, “our”), operated by TechTide Innovation, collects, uses, stores, and shares personal information when you use:

• the SugoGo customer mobile app (Android package com.sugogo.customer);
• the SugoGo Rider mobile app;
• the SugoGo website and merchant / rider / admin web panels at sugogodelivery.techtideinnovations.com.

By creating an account or using SugoGo, you agree to this Policy.

1. Who we are

SugoGo is a food-delivery platform connecting customers, restaurants (merchants), and delivery riders in the Philippines.

• Website: https://sugogodelivery.techtideinnovations.com
• Operator: TechTide Innovation
• Contact: sugogodelivery@techtideinnovations.com, our Contact us page, or SugoGo on Facebook.

2. Information we collect

Account and profile

• Name, email address, phone number, and password (stored in hashed form).
• Role (customer, merchant, rider, or admin) and, for partners, verification status.
• Optional profile details such as restaurant name, cuisine, address, and payout destination details for merchants and riders.
• Rider profile photo (uploaded in the rider app or panel; shown to customers during tracking). Application documents (license, government ID, selfie with ID) for rider verification.

Orders and delivery

• Delivery or pickup address, destination coordinates, and delivery notes.
• Order items, amounts (food subtotal, delivery fee, discount, tip), payment method, and order status.
• Chat messages between a customer and the assigned rider while an order is in progress.

Location

• Customers: approximate or precise location when you allow it, so we can show nearby restaurants, set a delivery pin, and estimate delivery.
• Riders: location while you are online or on an active job, so we can match jobs, show pickup/drop-off navigation, and show live tracking to the customer.

You can refuse or later revoke location permission in your device settings. Some features (nearby restaurants, live tracking, claiming jobs) will not work without it.

Payments

• Payment method you choose: cash on delivery (COD), GCash, or Maya.
• For online payments we send you to PayMongo’s hosted checkout. We store payment status (for example paid, unpaid, failed, refunded) and related transaction identifiers. We do not store your full card or e-wallet PIN.
• Merchant and rider payout destination details (for example account name and number) when you provide them for settlements.

PayMongo processes online payments under its own privacy policy: paymongo.com/privacy.

Device and notifications

• Push notification device tokens (Firebase Cloud Messaging) so we can send order, job, chat, and (if you opt in) marketing alerts.
• Basic technical data such as app version and whether the request comes from Android, iOS, or web, as needed to run the service.

Marketing

• Whether you opted in to promotional push notifications.
• In-app marketing banners and campaigns you may see while using the customer app.

Reviews

Restaurant and rider ratings and optional comments you submit after delivery.

3. How we use information

We use personal information to:

• create and manage your account;
• take, prepare, assign, deliver, and track orders;
• process payments, refunds, tips, delivery fees, and partner payouts;
• enable customer–rider chat on active deliveries;
• show the rider’s photo and vehicle details to the customer during tracking;
• send operational notifications (order status, new jobs, chat);
• send marketing pushes only if you opted in;
• show maps, ETAs, and nearby restaurants;
• prevent fraud, abuse, and unpaid kitchen work (online orders stay out of the kitchen until paid);
• improve the product, support, and safety of the platform;
• comply with law and resolve disputes.

4. How we share information

We share information only as needed to operate SugoGo:

We do not sell your personal information.

5. Permissions (Android / iOS)

The customer and rider apps may request:

• Internet — to talk to our servers.
• Location (approximate / precise) — restaurants, delivery pin, rider tracking, job matching.
• Notifications — order, job, and chat alerts.
• Phone / dialer — so you can call the merchant, rider, or customer from an order (the call itself is on your carrier; we do not record calls).

These permissions are optional at the OS level, but related features will be limited if you decline them.

6. Retention

We keep account, order, payment, and chat records for as long as needed to provide the service, complete payouts, handle refunds, meet legal/accounting duties, and resolve disputes. Device tokens are kept while your app is registered and removed when they become invalid or you log out / uninstall as applicable.

You may ask us to delete or correct your account data (see section 8). Some records (for example paid orders and tax-related payouts) may be retained as required by law.

7. Security

We use industry-standard measures including encrypted HTTPS in production, hashed passwords, and access limited by role (customer, merchant, rider, admin). No method of transmission or storage is 100% secure.

8. Your choices and rights

Subject to Philippine data-privacy law (including the Data Privacy Act of 2012), you may:

• access or update profile information in the app or partner panels;
• turn marketing push on or off in customer preferences;
• revoke location or notification permission in device settings;
• cancel eligible orders as described in the app;
• request a copy, correction, or deletion of personal data we hold about you.

To delete your customer account, use our account deletion request page. For other requests, contact us using the details in section 1. We may need to verify your identity.

9. Children

SugoGo is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will take appropriate steps.

10. International processing

Our apps and servers may process data in the Philippines and in countries where our hosting or service providers operate (for example Google Firebase). We take reasonable steps to protect information in line with this Policy.

11. Changes

We may update this Policy from time to time. The “Last updated” date at the top will change. Continued use after an update means you accept the revised Policy. Material changes may also be notified in the app or on the website.

12. Play Store / Data safety summary

For Google Play’s Data safety form, SugoGo typically collects and processes:

• Personal info: name, email, phone.
• Location: approximate and precise (in-app features; rider tracking).
• Financial info: payment status and method; checkout handled by PayMongo (not full card numbers).
• Messages: in-app order chat.
• App activity: orders placed, restaurant views as needed to fulfill orders.
• Device IDs: Firebase Cloud Messaging tokens.
• Photos / files: rider profile photos; merchant listing and menu images; rider and merchant application documents.

Collected data is used for app functionality, account management, and (with opt-in) marketing. Data is shared with fulfillment partners (merchant, rider) and payment/notification processors as described above. Data is encrypted in transit.